We use Australia Post's parcel post service for delivery within Australia.
Post's charges are added automatically in the checkout and, depend on the gross (not net) weight and size of your parcel. If your order weighs less than 5kg and can be packed in standard size satchels and boxes, delivery will cost around $8 for small parcels weighing up to 500gms, $10 for medium parcels weighing up to 1kg, $13 for large parcels weighing more than 1kg but less than 3kg, and $16 for extra large packages weighing more than 3kg but less than 5kg.
For larger packages weighing up to 10kg the standard freight charge is $22. (Note that we may request an additional freight cost contribution for deliveries to remote and regional locations.)
Freight costs for bulk orders ( i.e. above 10kg) are negotiated according to destination as well as weight so you'll need to contact us for a quote.
Please remember that orders with a sale value in excess of $A200 and with a delivery address in an Australian capital city are usually eligible for free shipping. (Orders in excess of 10kg gross weight and/or 20 units are ineligible, as too are deliveries to remote locations, including Perth and Darwin.)
Delivery times and tracking
Delivery usually takes no more than a few days, and Post will email you when they expect to deliver.
We'll also send you a tracking number as soon as your package has been despatched. You can use that number at www.auspost.com/track to monitor the progress of your delivery.
International orders are welcome.
Delivery costs for addresses in popular destinations like the United States, the United Kingdom and Singapore are handled automatically and calculated in the checkout. (So you will see the cost before you have to commit to buy and pay.)
More locations will be added soon. But in the meantime if your country isn't yet on the automatic list please email or call us to arrange international delivery.
Australian law provides that consumers are entitled to a refund where the goods supplied are defective, or not as advertised.
A change of mind, (sometimes called buyer remorse) does not automatically entitle a customer to a refund. Returns may be accepted (within 30 days) however, if the product is unopened, undamaged and returned in a fit condition for resale.
We encourage all customers to contact us if you want a refund or to return your honey. Cost of return freight is typically the customer responsibility (except, of course, when we have made a mistake and sent you the wrong honey).