Shipping Information

Freight Costs

We use Australia Post's parcel post service for delivery within Australia.

Post's charges are added automatically in the checkout and, depend on the gross (not net) weight and size of your parcel. If your order weighs less than 5kg and can be packed in standard size satchels and boxes, delivery will cost no more than $8 for small parcels weighing up to 500gms, $10 for medium parcels weighing up to 1kg, $12 for large parcels weighing more than 1kg but less than 3kg, and $15 for extra large packages weighing more than 3kg but less than 5kg.

For packages weighing up to 10kg the standard freight charge is $20. (Note that we may request an additional freight cost contribution for deliveries to remote and regional locations.)

Freight costs for bulk orders ( i.e. above 10kg) are negotiated according to destination as well as weight so you'll need to contact us for a quote.

Please remember that orders with a sale value in excess of $A200 and with a delivery address in an Australian capital city are usually eligible for free shipping. (Orders in excess of 10kg and/or 20 units are ineligible, as too are deliveries to remote locations, including Perth and Darwin.)

Delivery times and tracking

Delivery usually takes no more than a few days, and Post will email you when they expect to deliver.

We'll also send you a tracking number as soon as your package has been despatched. You can use that number at www.auspost.com/track to monitor the progress of your delivery.

International Orders

International orders are welcome. However during the current Covid19 crisis orders are limited to larger countries and, (apart from the US) delivery by express air freight.

Delivery costs for addresses in popular destinations like the United States, the United Kingdom and Singapore are handled automatically and calculated in the checkout. (So you will see the cost before you have to commit to buy and pay.)

More locations will be added soon. But in the meantime if your country isn't yet on the automatic list please email or call us to arrange international delivery.

Returns /Refunds

Please contact us first if you think you need a refund or to return your honey.

I ask you to do that because whilst we respect all consumer rights under Australian law, you may still need to pay for the cost of the return freight.